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Frequently Asked Questions
Help! My PowerPoint says the destination path is too long and will not open.
Download your purchase to your desktop (not browser downloads), and rename it to a shorter name before extracting.
Why does the Google link say the file is unavailable?
This seems to be a Google glitch that occasionally occurs if you are signed into multiple Google accounts. Try signing out of all of your Google accounts and then clicking the force copy link again. Then, sign into your preferred account. That usually resolves it! If not, try signing out of all accounts again and restarting your web browser.
Why isn’t the short story included with my purchase?
If you’ve purchased a short story companion (like The Landlady, The Monkey’s Paw, Lamb to the Slaughter, etc.), the story is NOT included with your purchase. I do not have the right to sell the story, just the resources that I create to accompany the story. 🙂 For me to include it, it must be in the public domain, or I must have special permission from the author.
The text in my editable PowerPoint looks funny. What happened?
Most of my resources use custom fonts that I have a license to use. I adjust the settings in the PowerPoint and embed the fonts so they can be used by you; however, sometimes there is an issue when saving, and the fonts aren’t embedded. You can click on “Format -> Replace -> Fonts” and replace the custom font with one of your choosing, or you can email me at info@heynatayle.com, and I will send you an updated file within 24 hours.
Why did my purchase print with black boxes around the headings?
This usually happens if you are printing from an older version of Adobe. I recommend opening PDFs with the latest version of Adobe Acrobat Reader, which can be downloaded from here: http://get.adobe.com/reader
If your version of Adobe is up to date, try the following steps:
1. Open the document you want to print.
2. Click File -> Print
3. Click on “Advanced.”
4. Check the “Print as Image” box and click OK.
5. Click the Print button.
I would like to edit the Google file, but it says, “Access Denied.”
If you receive an “Access Denied” message, you are likely viewing my master copy. You cannot edit the master file, but you can make a copy and edit your version. Be sure to use the force copy link provided with your purchase or click File -> Make a Copy when viewing.
How do I access the digital version? I see a ZIP folder, a PPT, or a PDF instead.
You’ve got everything you need! Simply unzip the ZIP folder and open the PDF. The PDF will include the directions for using the resource and Google-ready digital version links. Simply read through the directions, and when you reach the page titled “Directions For Accessing Via Google Drive,” follow the steps to access your digital copy.
